Crya, Kids School Backpacks

You can cancel your order online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled order will be credited to your Crya Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Crya Account (further Refund related details are provided below).

In case, even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment).

In case, even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment).

- Go to Order History page and click on the order number for which you want to raise a return request.

- Click on the Return link next to the product you would like to return.

- Follow the screens, fill in the required details and submit the request.

- Our delivery team will collect the package from your doorstep.

Check if Pickup is available in your location click

You can check the status of your return request under Manage Returns section. Once the product is received at our facility, we will conduct a quality check.

If it is approved by our quality staff, we will initiate the refund process. Please refer our Refunds section for more details.

For few select pin codes, where we are unable to pick up the product, you can follow below steps to send the product to us:

- Go to Order Detail page under Order History and click on the Return link next to the product you would like to return.

- Follow the screens, fill in the required details and submit the request.

- Send the packet through a local courier to our warehouse.

- Enter the AWB number, Shipping company name and scanned receipt under Manage Returns section.

Warehouse address link will also be mentioned on Manage Returns page against your return request.

Please enter the details under Manage Returns section within 7 days from the initiation date to complete the return process. Return request will be automatically closed after 7 days from the initiation date, if the required details have not been updated.

Once the AWB number and shipping company details have been verified by our team, we will initiate the refund process. Please refer our Refunds section for more details.

The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.

• The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your Crya Cash Refund Account. Please note that the shipping charges and COD charges are non-refundable.
• Once the refund amount is in your Crya Cash Refund Account, you can use the credit to order a replacement or buy a new product or even have it credited back to you.
• In order to get the cash refund back to your bank account, please follow below steps:
• Go to Cash Refund page under Cash in My Account
• Click on "Refund Amount Back To Me" button.
• Please follow the screens and submit the request.
• If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. Crya will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
• Loyalty Cash/CROINS used during payment will be credited back to your loyalty cash/CROINS account.
• Loyalty cash/CROINS amount earned on the product will be deducted from your loyalty cash/CROINS account.
• Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self-return, we will reimburse the return shipping charges up to 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
• If the payment was done using Gift Certificate then the amount will be refunded to the Crya Cash Refund Account. If you need it to be credited back to your bank account, then please follow the steps mentioned above in point (3).
• In cases where the pickup is refused, or product is not returned and the money has been refunded to you already, Crya holds the right to deduct the concerned amount from Crya Cash Refund and loyalty cash/CROINS account depending on the mode of the payment of the product.
• For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the original mode of payment.